Summary of the 2007 Member and Non-Member Research Surveys
During June/ July 2007 we undertook member and non-member research surveys. The pdf below is a summary of the key findings and our actions against those findings.
We would like to take this opportunity to thank everyone who took part in the research - it has been a key step in identifying members' needs, and the summary document identifies how we plan to meet those needs, and work to provide a higher level of membership satisfaction.
Summary document (pdf)