Managing complaints
In this section members can get some useful tips on managing complaints
As a graduate veterinarian performing to the high standards of veterinary medicine, you are motivated by a highly developed set of ethical ideals and the most recent professional education. However, the best veterinary science will not protect you from complaints.
Everybody gets complaints, every so often. No matter how good your skills and level of care, at some stage of your working career there is a chance that you will be complained about and required to answer to the preliminary investigation committee of the Royal College of Veterinary Surgeons (RCVS), the media or the courts.
The following gives you some useful information on how to deal with complaints successfully