98% of small animal vets say owners consult ‘Dr Google’, with 80% seeing pets brought in too late

17 August 2014

A nationwide survey of vets by the British Veterinary Association (BVA) reveals that 98% of respondents believe their clients’ behaviour is influenced by what they find online. Four in ten vets said the owners’ online research was unhelpful, with only 6% of small animal vets finding it helpful.

The BVA’s Voice of the Veterinary Profession survey of nearly 700 vets working with companion animals also reveals that skin conditions are the most common reason for pet owners to visit their vets, with 70% saying this is one of the most common problems they see. Other common problems include gastrointestinal disorders, such as vomiting, diarrhoea and digestive problems, (mentioned by 54%) and musculoskeletal problems, including lameness (45%).

Over 80 per cent of these vets have clients who bring their pets in later than they should. Early treatment is often vital in preventing more serious health concerns.

Of the 81% who had seen animals they felt should have been presented earlier, most suspected financial reasons and a lack of understanding were behind the delay. Attempts to self-diagnose and treat pets – through medication kept at home, bought online or in supermarkets – were also reported as problems.

One vet who completed the survey commented:

“‘Dr Google’ often results in owners misdiagnosing conditions, followed by the client being led to believe that there is a cheap and effective ‘treatment’ obtainable online or from a pet shop…And thus animals suffer far longer than need be…”

Another vet told how a client had checked Google on the phone during his consultation with the vet and how another client had refused an operation on her dog “only to come back with the dog minutes later in a blind panic because the internet had agreed with my advice.” This vet commented:

“It is frustrating that some people appear to genuinely believe that a veterinary degree and a quick search on Google are the same thing.”

BVA President and small animal vet, Robin Hargreaves, said:

“It worries me to hear that so many people are relying on guesswork or unverified internet sources for health advice for their pets. While there is some useful information about pet behaviour and health available online, particularly from the established animal charities, the best source of information for animal health concerns will always be your vet who knows your pet.

“Given the number of animals with skin problems I see in my own practice I’m not surprised to hear how common they are. I’d strongly encourage owners to visit a vet early if their pet is scratching or licking themselves a lot or showing other signs of skin discomfort.

“Issues such as parasites, fungal infections and allergies are often easily treated but are difficult for owners to diagnose accurately at home. The outcomes are often good if they’re brought in early but can develop into more unpleasant conditions if left untreated.”

Further information

1. BVA’s Voice of the Veterinary Profession survey is a bi-annual survey of vets drawn from BVA members and carried out by the independent research company, Alpha Research www.alpharesearch.co.uk. The Voice of the Veterinary Profession captures the profession’s views and experiences by asking questions about animal health and welfare, public health, and trends in the veterinary profession. The panel is broadly representative of the BVA membership, which is largely in line with RCVS membership. #vetvoice Visit www.bva.co.uk/voice for more information.

2. The survey was completed by 1208 vets, including 689 working with companion animals. Companion animal vets were asked: “Thinking about the companion animals under your care, what are the three most common health issues your patients present?” Respondents to this question answered:


    • Skin diseases (mentioned by 70%)
    • Gastrointestinal disorders (54%)
    • Musculoskeletal problems (45%)
    • Obesity/obesity related disease (31%)
    • Dental disease (24%)
    • Ear disease/infections (18%)


    3. In response to the question “What do you feel are the main reasons that owners present their animals later than they should?” 94% mentioned financial reasons, 81% mentioned lack of understanding and 57% mentioned owners attempting to treat or medicate animals themselves.

    4. In response to the question “Is your clients’ behaviour influenced by what they find out on the internet?”, 98% answered “yes” with 39% of those respondents saying “it is more unhelpful than helpful”, 53% saying “it is helpful and unhelpful in equal measure”, 6% saying “it is more helpful than unhelpful”. 2% answered the question “Is your clients’ behaviour influenced by what they find out on the internet?” with “no” or “they didn’t know”.

        BVA Media Office