Avoiding communication pitfalls, November 2017

Event date

28 November 2017

Venue location

British Veterinary Association
7 Mansfield Street
London
London
W1G 9NQ

Contact

Helen Dingl, 0207 908 6336

Event type

Non clinical CPD

Speaker

Christine Magrath BVMS HonsFRCVS, Director of Communications Training, Veterinary Defence Society and Geoff Little MVB MRCVS, Communications Training Associate, Veterinary Defence Society

Pricing

 

 Early birdStandard
BVA member£195 (including VAT)£235 (including VAT)
Non-memberN/A£395 (including VAT)


Early bird rate applies to bookings made more than eight weeks in advance of the course date.

Event Description

Course programme (205KB PDF)

Registration will open at 09.30, with the course starting at 10.00. The course will finish at 16.00.

Apart from an introductory plenary session highlighting the key communication tools, the rest of the day will be spent working in small groups. Christine and Geoff will be accompanied by professional simulated clients, who will provide you with direct feedback and bring a sense of reality to the day.

The aim is to make it a group-led day, addressing the specific communication needs that delegates have particular difficulty in handling. As a result, individuals should feel more prepared and confident when they next meet a challenging situation in practice.

Please note there is a maximum of 20 places available on this course. 

The five key things delegates will learn from this course are:

  • How to ascertain a client’s true ideas, concerns and expectations
  • How to diffuse confrontational situations where fees are concerned
  • How to cope with angry clients
  • How to deliver bad news
  • How to adapt the key tools to suit your own style and personality

Please note - if you want to book three courses for the price of two please call Helen Dingle on 020 7908 6336.

Terms & Conditions

Payment conditions Payment for BVA courses must be received in advance to guarantee your place. On acceptance of your booking a confirmation letter will be sent to you. Prices are subject to 20% VAT and bookings will be confirmed with a VAT notice. Member discount Please note that in order to qualify for the member discount it must be the member that attends the course. A member cannot book on behalf of a non-member to benefit from the discount. If a non-member attends in place of a member, they will be liable to pay the additional non-member fee. Book 3 courses for the price of 2 This offer is only valid for BVA members. All 3 courses must be booked at the same time. The cheapest course will be free. A practice may book using the offer and send a different member of their team to each course. This offer is only valid for BVA 2017 CPD courses and excludes media training courses and any webinars. The offer cannot be used in conjunction with any other offer relating to BVA CPD. Cancellation policy In event of cancellations received in writing no later than one calendar month in advance of the course, the fee will be returned less 25% to cover administration expenses. After that date no refunds will be possible. Substitutions may be made at any time, however, please see the condition about the member discount. Programme information The programme is correct at the time of going to press. However, due to unforeseen circumstances, the programme may change and BVA reserves the right to cancel the event or alter the venue and/or speakers. Where circumstances force BVA to cancel a course, the liability of BVA shall be limited to a refund of any fees paid for the courses. BVA is not liable for any consequential loss.

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