Carol Wright and Martin Hosegood from Veterinary Defence Society discuss making complaints in to compliments.
Running time: 73 minutes.
Taken from the BVA Careers Fair at the London Vet Show 2014.
London Vet Show is a national two day conference and exhibition which offers world-class clinical and business content to veterinary professionals.
The show has nearly 400 exhibitors and six clinical streams of world-class Continuing Professional Development (CPD).