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Converting complaints to compliments

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Carol Wright and Martin Hosegood from Veterinary Defence Society discuss making complaints in to compliments.

Running time: 73 minutes.
Taken from the BVA Careers Fair at the London Vet Show 2014.

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London Vet Show

London Vet Show is a national two day conference and exhibition which offers world-class clinical and business content to veterinary professionals. The show has nearly 400 exhibitors and six clinical streams of world-class Continuing Professional Development (CPD).