Competition and Markets Authority review
On 7 September 2023, the Competition and Markets Authority (CMA) launched a call for information inviting pet owners, people who work in veterinary practices and people who supply products and services to the veterinary services market to share their thoughts on the veterinary market for pets. Following this initial review, published on 12 March 2024, the CMA announced a proposal to launch a Market Investigation Reference.
This page provides the latest information, resources and FAQs to keep you up to date.
This is a live resource and will be updated regularly. Last reviewed: April 2024.
Activity
Catch up on our latest responses and activity:
- 7 September 2023: BVA responds to Competition and Markets Authority’s review announcement
- 13 September 2023: Cost of vet care: challenging misleading media reports
- 3 November 2023: BVA issues release backing profession over fees for highly skilled care, but says transparency is key
- 3 November 2023: BVA publishes joint consultation response
- 23 November 2023: BVA challenges the Guardian on deeply ‘offensive’ and ‘damaging’ characterisation of vets
- 29 November 2023: BVA responds to Daily Mail articles on ‘overtreatment’
- 30 November 2023: Adrian Chiles issues public apology to vets after BVA challenges ‘offensive’ and ‘damaging’ Guardian article
- 12 March 2024: BVA responds to Competition and Markets Authority’s initial review of the veterinary sector
- 19 March 2024: BVA joins industry webinar panel to discuss review findings (catch up on recording - member access code in portal)
- 11 April 2024: BVA submits joint consultation response to proposed Market Investigation Reference
- 11 April 2024: BVA leads joint response from the veterinary professions to Competition and Markets Authority consultation
In the news
Following the release of the CMA's initial review, the BVA Officer team featured on national and regional news outlets across to UK combatting misconceptions and setting the record straight, including BBC Breakfast, BBC Radio 4 Today, and BBC Radio 5 Live Breakfast.
Useful resources
The Competition and Markets Authority is the principal competition regulator in the UK. It is a non-ministerial government department responsible for strengthening business competition and preventing and reducing anti-competitive activities.
The CMA launched an initial review looking at consumer experiences and business practices in the provision of veterinary services for household pets in the UK in September 2023 and published a report and ‘Consultation on proposed Market Investigation Reference’ in March 2024. The review explored how well the market is working for pet owners, including whether they are receiving the information they need at the right time to get appropriate treatment for their pets. The CMA’s provisional concerns are:
- Consumers may not be given enough information to enable them to choose the best veterinary practice or the right treatment for their needs.
- Concentrated local markets, in part driven by sector consolidation, may be leading to weak competition in some areas.
- Large integrated groups may have incentives to act in ways which reduce choice and weaken competition.
- Pet owners might be overpaying for medicines or prescriptions.
- The regulatory framework is outdated and may no longer be fit for purpose.
The CMA is now proposing to launch a Market Investigation Reference to look at these concerns in more depth.
A Market Investigation is a more in-depth investigation that would allow the CMA to use legal powers to require organisations to provide relevant information to allow it to investigate the relevant veterinary markets in more detail. It would also allow the CMA to legally enforce any remedies it suggests.
We do not yet know if the CMA will go to a MIR or what that will find. The initial CMA report however highlights some areas that they feel veterinary businesses can already improve upon:
- Transparency around pricing – price lists, estimates, discussion (contextualised care)
- Transparency of ownership of the practice and of related services
- Prescribing and dispensing veterinary medicines
The Veterinary Surgeons Act (1966) (VSA) is very old and regulates individual vets not veterinary businesses. This means the RCVS has little control over the commercial and client facing aspects of veterinary practice. A mandatory Practice Standards Scheme might be one outcome of the CMA investigation, as well as broader reform of the VSA, which BVA and the RCVS continue to lobby for.