Managing complaints post-CMA
04 Jun 2026 | Rob Williams
The CMA investigation into veterinary services for household pets has been a source of concern and frustration for the profession over the past two and a half years and has unfortunately seen negative and often inaccurate portrayals of the profession in the media. However, it is now coming to a close, with the CMA publishing its final decision in March and beginning to roll out its legally binding Substantive Remedies Order from September.